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Orders & Payments
Below are some of are common questions about Orders & Payments
How do I place an order?
Simply browse our collections, add your favorite items to the cart, and proceed to checkout. Once your payment is confirmed, you’ll receive an order confirmation email with your details.
What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and other secure payment options available at checkout.
Will I receive an order confirmation?
Yes. After placing an order, you’ll receive an email confirmation with your order number and details. Please check your spam/junk folder if you don’t see it in your inbox.
Can I make changes to my order after placing it?
If you need to make changes, please contact us immediately at tomoitskii@gmail.com. Once your order has been processed or shipped, we may not be able to modify it.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long will it take to receive my order?
Orders are usually processed within 1–3 business days. Delivery times vary by destination, but typically take 5–10 business days.
How can I track my order?
Once your order is shipped, we’ll send you a tracking number via email so you can follow your package in real time.
What is your return policy?
We want you to love your purchase! If you’re not satisfied, you may request a return within X days (update with your store’s return window). Please check our Return Policy page for full details.
How do I start a return or exchange?
To request a return, please email us at tomoitskii@gmail.com with your order number and reason for return. Our team will guide you through the process.
Still have questions?
Reach us anytime at tomoitskii@gmail.com we’re happy to help!